Last updated: 18 July 2026
Overview
The Lunar Park ("we", "our", "us") operates a Click & Collect food ordering and payment platform. This policy explains what personal information we collect when you use our app, why we collect it, and how we protect it. By creating an account and using the app, you agree to the practices described here.
Information we collect
To create your account and process your orders, we collect:
| Information | Why we need it |
|---|---|
| Full name | To personalise your account and identify your order for collection |
| Email address | Order confirmations, receipts, and account recovery |
| Phone number | Verifying your identity via one-time passcode (OTP), and order updates |
| Date of birth | Age verification where required for certain menu items |
| Order & payment history | Fulfilling your order and providing support if something goes wrong |
We do not collect more than we need to run the service, and we do not sell your personal information to third parties.
How your account is verified
When you sign up or log in, we send a one-time passcode (OTP) to your phone number to confirm it's really you. This keeps orders, payments, and delivery details tied securely to your account, rather than shared or guessable by anyone else.
Payments
Card payments are processed by Stripe, a PCI-compliant payment provider. We never see or store your full card number — Stripe handles that directly, and shares with us only what's needed to confirm your order (such as payment status and a transaction reference).
How we use your information
- To create and manage your account
- To take, prepare, and fulfil your orders
- To send order confirmations, receipts, and status updates
- To provide customer support when you need help
- To keep our platform secure and prevent fraud
- To meet our legal and tax record-keeping obligations
Who we share it with
We only share your information with the services that help us run the app:
- Stripe — to process payments securely
- Firebase (Google) — to authenticate your account and deliver order notifications
- Our vendor partners — limited order details (items, name, collection time) needed to prepare your order
We never sell personal information, and we don't share it for third-party advertising.
How long we keep your data
We keep your account and order history for as long as your account is active, and for a reasonable period afterward to meet accounting and legal requirements. You can request deletion of your account and associated data at any time — see below.
Your rights
You can, at any time:
- Review and update your profile details in the app
- Request a copy of the personal data we hold about you
- Request that we delete your account and personal data
- Withdraw consent for optional notifications
To make any of these requests, contact us using the details below.
Children's privacy
The Lunar Park is not directed at children under 16, and we do not knowingly collect personal information from them. If you believe a child has created an account, please contact us and we will remove it.
Changes to this policy
We may update this policy from time to time as our service evolves. We'll update the "Last updated" date above whenever we do, and significant changes will be communicated in-app.